Vacances Bleues' customer service

Vacances Bleues' customer service
With a track record of more than 20 years, our sense of service and our commitment to a quality system
enabled Vacances Bleues to become the first French tourism company to earn ISO 9001 certification for
reception, accommodation, catering, leisure and wellness activities.

Before you set off: Any questions? Need advice?

We know that a reassured customer is a happy customer, so we are entirely at your disposal to answer any questions you may have before, during or after your stay with us.

Do you have a question about your booking? Are you hesitating between two destinations? Call our helpline and speak to one of our advisors. Based in Marseille and Paris, they will be delighted to help you and will take the time needed to answer all of your questions.

Have you booked your hotel but would like to know more about your holiday region or the services available on-site and nearby? Our reception teams can be contacted every day to help provide the answers. They are the embodiment of the family spirit so typical of Vacances Bleues and will be delighted to give you the advice you need in preparation of your arrival.


Your bags are packed and your holiday is about to begin! At your holiday accommodation, the Vacances Bleues hosts will do all they can to ensure you have a wonderful time. They will be on hand to provide you with daily information about the specific services, entertainment, equipment and guided excursions available in each destination.

After your trip, we want to hear your opinion

Your satisfaction is what drives us! When your stay with us is over, we will invite you to share your thoughts with us on our dedicated website. We are keener than ever to hear from you about your experience with the booking process, your accommodation, the catering and the activities.

However, if a problem should crop up during your stay, do not wait until you return to tell us about it. Our on-site teams are dedicated to your well-being during your stay and will do their utmost to put matters right so that your stay will meet expectations.

Discover the dedicated Vacances Bleues customer review website

Psssst !

For authentic experiences during your stay, be sure to stop by the kiosks available at many of our Vacances Bleues properties. They are staffed by local specialists who will be delighted to tell you all about the nearby cultural attractions, heritage and local produce, as well as events that you would not want to miss.